Returns & order changes

Each personalized item is made using the customer’s submitted name or engraving, color, and size. Please check those details carefully before paying.

Corrections within 48 hours

If you spot a mistake in your personalization or selected options, email therealgoldchains@gmail.com within 48 hours of placing the order. Include your order number and the checkout email. We can only make a change if production has not started, and a request is not confirmed until we reply.

Refunds and exceptions

We do not offer refunds or returns for change of mind, or for customer-submitted details after production begins. This policy does not limit rights that cannot be waived under applicable law. If an item is damaged, incorrect, not delivered, or shipment is delayed beyond the promised period, contact us with your order number so we can review and address it as required.

Shipping delays

Checkout offers U.S. shipping estimated at 10–18 days for $2.99, or free shipping estimated at 18–30 days. If we learn that we cannot meet the shipping time shown for your order, we will contact you with the available options, including cancellation and refund where required.

Contact support

Email therealgoldchains@gmail.com and put your order number in the subject line. A card dispute is handled by the card issuer; this policy cannot prevent a customer from contacting their bank or determine the issuer’s decision.